Based in Glasgow and reporting to the Senior Operations Controllers and Client Service Co-ordinator (Scotland) based at Farnborough Head Office, the Service Co-ordinator is integral to our operations team. The overall purpose is to deliver safe, efficient and timely aircraft services to the Scottish Ambulance Service Airwing.
/ The Role:
- To be accountable for the efficient operational tasking of both rotary and fixed-wing air ambulance assets, operating on behalf of the Scottish Ambulance Service in accordance with statutory requirements and company policy.
- Close liaison, with the EMDC Inter-hospital Transfer Desk to provide integration and understanding between the EMDC and Gama.
- Maintaining excellent spatial awareness of all rotary and fixed-wing assets and their ongoing availability
- Preparation and monitoring the validity of operations with regards to:
- Operational Flight Plans
- Airfield Performance
- Airfield Categorisation
- Flight Time Limitations (FTL) schemes
- Notifying and updating ARCC Kinloss of all rotary movements to ensure there are no conflicts with air rescue operations.
- Notifying and updating all airports, handling agents, hospitals and Coast Guard of aircraft movements.
- Utilising the manuals and publications within the Company’s operations library:
- UK Air Pilot
- AIC (Aeronautical Information Circulars)
- ANO (Air Navigation Orders) and Regulations
- Company Operations Manuals
- Aeronautical Charts
- Assisting the managerial team in investigating any enquires, complaints or deficiencies relating to the service provided by the ASC, responding promptly, and providing feedback on issues which arise during the normal course of a shift.
/ The Person:
Successful candidates will have:
- Significant operational experience, ideally gained within a Business Aviation/Air Ambulance environment and a sound knowledge and understanding of UK aviation regulations.
- The ability to deal with complex operational issues inherent to a fast moving environment.
- Excellent decision making skills and spatial awareness.
- Excellent communication skills with a range of audiences, including senior management.
- Experience of working in teams and forming and maintaining working relationships across professional and operational boundaries.
- Experience of continued personal development, including ongoing training and mentoring to promote a cohesive team atmosphere and enjoyable working conditions
(Previous experience of working in an ‘implant’ role within a client’s facilities is a distinct advantage).
Base: Glasgow – Scottish Ambulance Service Ambulance Control Room in Cardonald.
Hours: 07.00 – 19.00 – 4 days on and 4 days off.
Salary: £26,795 + Full Company Benefits
Conditions: All staff must hold a valid UK driving licence and own their own vehicle.
To apply for this position please EMAIL your current CV along with a covering letter.